Semi-Custom Ordering FAQs

Welcome to our FAQ page for our semi-custom invitation line. If you still have questions after reviewing these, please don't hesitate to reach out to us directly at orders@lumacapaper.com

General

Can I order samples?

We are in the process of creating sample packs of our semi-custom line. To request samples of past projects to get a sense for the look and feel of letterpress on handmade paper, please email us at orders@lumacapaper.com.

Are these invitations eco-friendly?

Yes! One of the core pillars of our semi-custom line of wedding invitations is their sustainable aspects. Our handmade papers are 100% biodegradable and made from post-textile industry cotton fibers. We also offer a white, 100% biodegradable, plantable wildflower seed paper as one of our standardized selections. Please see our sustainability pledge to learn more.

Customization

How can I customize your semi-custom suites?

Your semi-custom suite is customizable by wording and colors. You can also choose from 11 different envelope liner designs, two of which are customizable by color.

Do I get to select my own ink + paper colors?

Yes! You can choose from four different popular color schemes for ink, paper, and envelope colors. Upon presentation of your first proof, your designer will make recommendations for additional paper and ink colors based upon the color schemes you pre-selected during the ordering phase.

Additionally, if you want to choose your own color palette beyond the four color schemes we offer, we allow you to choose a custom color palette based on imagery or vision boards you provide, for an additional $250. The items that can be customized by color are inks, papers, and envelopes.

How many revisions are included?

After being presented with your first proof, you are entitled to two rounds of revisions that are included with your order. Any further rounds of edits are billed at $50 per draft.

What sort of things can I edit during the proofing process?

Upon first proof delivery, you will be presented with the complete suite design, color scheme, and embellishments you pre-selected during the ordering phase. Your designer will also give you 1-2 additional color variation options to choose from within the color scheme you pre-selected. If your order includes envelope liners, you will be presented with 2-3 envelope liner design options that you pre-selected during the ordering phase. You will have the opportunity to edit the language of all suite pieces.

Can I customize the fonts?

Due to the nature of the semi-custom ordering process, font selections cannot be altered. If font alterations are an important part of the customization process for you, please consider ordering fully custom wedding invitations from Lumaca, as an alternative.

Can I mix + match elements from other semi-custom designs?

Due to the nature of the semi-custom ordering process, elements from multiple semi-custom designs cannot be combined. If this type of creative control seem like an important part of the customization process for you, please consider ordering fully custom wedding invitations from Lumaca, as an alternative.

Are these designs available for print onto regular cardstock?

Yes. please contact us at orders@lumacapaper.com for a custom estimate.

Do you provide matching day-of paper like menus and table numbers?

Currently, we do not have a dedicated day-of wedding paper offering that matches our semi-custom invitation suites, however, please reach out to us for a quote to have your day-of paper designed and printed to match your semi-custom invitations.

Ordering

What is your minimum order?

Our minimum order quantiy is 25, in increments of 25.

Can I order fewer than your minimum of 25?

Yes. However, you will still be expected to pay for the cost of our minimum of 25 invitations. Due to the nature of custom stationery and high set-up costs for letterpress printing, we cannot offer pricing discounts for quantities fewer than 25.

What if I run out of invitations and need to order more?

Due to the labor intensive nature of letterpress printing and high set-up costs for short run reprints, we recommend ordering at least 5-10% extra when you place your full order. Re-orders of any quantity will require a $300 minimum.

Do you ship outside of U.S.?

Currently we are only shipping orders to U.S. based customers, but hope to roll out an international shipment offering in 2027.

What are my shipping carrier and expediency options?

All orders are shipped via USPS Ground (2-7 business days within the contiguous U.S.) for $25 unless another shipper or service is requested in advance, which will be added to your final bill. 

How long does the whole process take?

The entire ordering process typically takes anywhere from 6-8 weeks, from the date you place your order, to the date they ship out to you.

Are rush orders available?

Yes, but we require a rush order request (which requires approval) in advance of placing your order via our intake form. Typically, rush order fees will amount to 20-30% of your order total.

Assembly & Mailing

Do invitations come pre-assembled?

When your invitations arrive, you will receive them unassembled, in separate stacks for each item. For example: You'll receive a stack of invitations, a stack of details cards, and a stack of envelopes. The exceptions to this rule are: are envelope liners; which will come pre-glued inside the envelopes, and silk ribbon; which will come pre-wrapped and tied around the invitation card only.

How much postage do I need?

We recommend taking a single assembled invitation suite to a trusted post office location to have it inspected and weighed, so that your postal worker can provide the most accurate estimate for postage costs. A single first class, 1oz stamp currently costs .78 cents, so you can expect to pay at least this much to mail each invitation suite. In addition, if you are sending mail-back rsvp cards, you will need account for the cost of this postage, as well.

Cancellations & Refunds

What if I need to cancel my order?

If you have paid your deposit, but no longer need your order fulfilled, refunds are processed in one of two ways:

If no proof has been presented: $250 cancellation fee. The remainder of the total cost will be reimbursed to your original method of payment.

If a proof has been presented: 25% cancellation fee. The remainder of the total cost will be reimbursed to your original method of payment.

If the order has been approved for print: no refund can be processed.

Due to the nature of of personalized custom stationery, returns on printed materials are not accepted. If there are issues with your order, please contact us.